Workshops
behavior adaptation
behavior adaptation
behavior adaptation
- Identifying different behavioral styles
- Adapting to a ‘behavioral style’
- Illustrative scenarios for adaption
- Role-plays
- Reflection and discussion
CUSTOMER EXPERIENCE
behavior adaptation
behavior adaptation
- What is customer experience
- Why is it important to create a great customer experience?
- Elements for customer experience
- Best Practices
EMOTIONAL INTELLIGENCE
LEADERSHIP STYLE ASSESSMENT
LEADERSHIP STYLE ASSESSMENT
- Understanding emotional intelligence
- Why does it matter
- Aspects/elements of emotional intelligence
- How does it impact your leadership when managing people
LEADERSHIP STYLE ASSESSMENT
LEADERSHIP STYLE ASSESSMENT
LEADERSHIP STYLE ASSESSMENT
- Self-assessment using Task vs. Touch
- Different styles based on mapping task and touch
- 4 basic styles: Purposeful, Inspirational, Organized, Considerate
- Polarities in leadership styles