EFFECTIVE COMMUNICATION
EFFECTIVE COMMUNICATION
EFFECTIVE COMMUNICATION
- Identifying different behavioral styles
- Adapting to a ‘behavioral style’
- Role-plays
- Reflection and discussion
Increase: Awareness of self and others, self-confidence & assertiveness, engagement in meetings, ability to influence others, effectiveness when working with difficult people, improved relationship with others, improved pursuasion skills.
CUSTOMER EXPERIENCE
EFFECTIVE COMMUNICATION
EFFECTIVE COMMUNICATION
- Why is it important to create a great customer experience?
- Elements for a great customer experience
- Best Practices
- Exploring customer interaction scenarios
- Designing a customer experience
EMOTIONAL AGILITY
- Understanding emotional agility
- Why does it matter
- Aspects/elements of emotional agility
- How does it impact your leadership when managing people
LEADERSHIP STYLE ASSESSMENT
- Self-assessment
- Different styles based on mapping task and touch
- 4 basic styles: Purposeful, Inspirational, Organized, Considerate
- Polarities in leadership styles
- Style in normal and in stress situation
- Variance exhibited
- Blind spots and dormant traits
- Take aways and insights