Customer Relationship Management

Salesforce CRM Foundations:

· Salesforce Ecosystem

· Salesforce platform navigation, settings, lightning pages

· Data model breakdown and security 

· Reports and Dashboards

Salesforce Business Analysis:

· Customer-centric discovery

· Collaboration with stakeholders

· Mapping business processes

· Agile Process (Scrum, Kanban)

Salesforce Artificial Intelligence Associate:

· AI fundamentals, NLP, Predictive AI, Gen AI

· AI Capabilities in CRM and Chatbots 

· Trusted AI Principles, Ethical AI Practice, Biases

· Data quality, Data dimensions, Data management strategies

Tutor: BJ Jhaveri - Neuro-Emotional Coach, Ex-Advisor for Customer Experience Program at Rutgers University.

* small group for personalized attention

* continue 'job success' coaching after job placement 

Call # 7323957903