Salesforce CRM Foundations:
· Salesforce Ecosystem
· Salesforce platform navigation, settings, lightning pages
· Data model breakdown and security
· Reports and Dashboards
Salesforce Business Analysis:
· Customer-centric discovery
· Collaboration with stakeholders
· Mapping business processes
· Agile Process (Scrum, Kanban)
Salesforce Artificial Intelligence Associate:
· AI fundamentals, NLP, Predictive AI, Gen AI
· AI Capabilities in CRM and Chatbots
· Trusted AI Principles, Ethical AI Practice, Biases
· Data quality, Data dimensions, Data management strategies
Tutor: BJ Jhaveri - Neuro-Emotional Coach, Ex-Advisor for Customer Experience Program at Rutgers University.
* small group for personalized attention
* continue success training option after job placement
Call # 7323957903
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